Customer experience experts

Our Services

The human edge, powered by technology

Technology gives you the ability to reach more customers, more quickly. 
The difference comes from what happens next.

Affinity combines intelligent technology, data and experienced people to create meaningful customer conversations that deliver commercial impact – from generating new opportunities to retaining customers and understanding what they really think.

Targeted solutions for every stage of the customer journey

Acquisition

Create more opportunities. Have better conversations.

When you need to generate sales opportunities quickly, reaching the right customers is only the start. The real value comes from identifying genuine prospects and turning conversations into action.

 

Affinity Sales uses targeted outbound calling to generate quality leads quickly, helping businesses respond to sales targets, seasonal demand, vehicle launches and model run-outs without adding pressure to existing teams.

Aftersales

Create more opportunities. Have better conversations.

When you need to generate sales opportunities quickly, reaching the right customers is only the start. The real value comes from identifying genuine prospects and turning conversations into action.

 

Affinity Sales uses targeted outbound calling to generate quality leads quickly, helping businesses respond to sales targets, seasonal demand, vehicle launches and model run-outs without adding pressure to existing teams.

Experience & Insight

Create more opportunities. Have better conversations.

When you need to generate sales opportunities quickly, reaching the right customers is only the start. The real value comes from identifying genuine prospects and turning conversations into action.

 

Affinity Sales uses targeted outbound calling to generate quality leads quickly, helping businesses respond to sales targets, seasonal demand, vehicle launches and model run-outs without adding pressure to existing teams.

Horizon Platform

Create more opportunities. Have better conversations.

When you need to generate sales opportunities quickly, reaching the right customers is only the start. The real value comes from identifying genuine prospects and turning conversations into action.

 

Affinity Sales uses targeted outbound calling to generate quality leads quickly, helping businesses respond to sales targets, seasonal demand, vehicle launches and model run-outs without adding pressure to existing teams.

All powered by our CX Platform

Our CX platform connects the entire customer journey, bringing prospect engagement, customer re-engagement and aftersales contact together in one clear, connected view.

Experience that delivers results 

See how we’re helping automotive businesses create better customer experiences, strengthen relationships and achieve measurable results.

Joana Fernandes

Operations Director

Direct Affinity CX have worked with us from the introduction of our car-selling service. They’ve been a great partner, using their experience and 3D approach to help us shape our consumer journey, making it easy and enjoyable to use.

Andy Coulthurst

Chairman

Right from the very start, Direct Affinity CX listened, learned and they have evolved a CX experience delivering better qualified prospects to our sales teams, whilst also treating all customers with respect. 
Naturally, we now see them as an integral part of our team.

Andy McNeil

CX Deployment Manager

Direct Affinity’s CSI is delivering positive trends and is helping dealers understand and tweak their existing CX processes. It is helping drive improvements whilst at the same time, providing a quality solution. The CX platform is so easy to use, and having full access to all calls and customers comments provides a transparency that helps Direct Affinity CX stand out.

Connect your customer journey